Privacy policy

Last updated: October 2026

This Privacy Policy explains how Hartwell & Rose (“we”, “us”, “our”) collects, uses and shares your personal information when you visit our site, use our Services, buy something from hartwellrose.com or otherwise contact us (together, the “Services”). In this Privacy Policy, “you” and “your” mean you as a user of the Services, whether you are a customer, a site visitor or another person whose information we have collected.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you agree to the collection, use and sharing of your information as described here. If you disagree, please do not use or access the Services.

Who We Are

Store: Hartwell & Rose
Warehouse Address: 3883 Wood Ave, Miami, FL 33133, USA

Email: info@hartwellrose.com
Phone: +1 424 432 4316

Changes to This Privacy Policy

We may change this Privacy Policy from time to time, for example to reflect changes in our practices or for operational, legal or regulatory reasons. We’ll publish the updated Privacy Policy on the Site, change the “Last updated” date and take any other steps that applicable law requires.

What Personal Information We Collect

To provide the Services, we collect, and over the past 12 months have collected, personal information about you from several sources, described below. What we collect depends on how you interact with us.

Information you give us directly:

  • Basic contact details, including your name, address, phone number and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address and phone number.
  • Account information, including your username, password and security questions, where accounts are available.
  • Shopping information, including the items you view, add to your cart or add to your wishlist.
  • Customer support information, including whatever you choose to include when you contact us.

Some features may require you to provide certain information. You can choose not to, but this may prevent you from using those features.

Information we collect automatically (Usage Data): When you use the Services, we automatically collect certain information about your activity through cookies, pixels and similar technologies. This can include your IP address, device and browser type, network connection details, pages visited, the site or search terms that referred you, visit timestamps and an approximate location based on your IP address. This helps us run, protect and improve the site.

Information we obtain from third parties: We may receive information about you from vendors and service providers who collect it on our behalf — for example analytics providers, advertising-performance data, and the companies that support our Site (such as Shopify) and our payment processors. Information from third parties is handled in line with this Privacy Policy. We’re not responsible for the accuracy of information that third parties provide to us.

Cookies and Similar Technology

Like most websites, we use cookies, pixels and web beacons (“Cookies”) to keep the site working, remember your preferences, measure performance, prevent fraud, run analytics and show relevant ads. For details about the Cookies used to power our store with Shopify, see https://www.shopify.com/legal/cookies.

Where the law requires it, we only set non-essential cookies with your consent. Most browsers accept Cookies by default, but you can set your browser to delete or reject them. Deleting or blocking Cookies may worsen your experience and cause some features to stop working properly, and it may not fully prevent the sharing of information with third parties such as advertising partners.

How We Use Your Personal Information

  • Providing products and services: handling payments, fulfilling and dispatching orders, delivery, tracking, managing your account, arranging shipping and processing returns and exchanges — so that we can fulfil our contract with you.
  • Customer support: answering your questions, solving problems and improving our Services.
  • Marketing and advertising (with consent where required): sending offers and promotions by email, text message or post, and showing you tailored ads on our Site and on other websites.
  • Security and fraud prevention: detecting, investigating and acting on suspected fraudulent, illegal or malicious activity.
  • Legal compliance: tax, bookkeeping and record-keeping, and responding to lawful requests.

How We Disclose Personal Information

We only share personal information when it’s needed to run our business — we don’t sell or rent it for money. In some situations we may share it with:

  • Payment processors (for example Shopify Payments and PayPal), who collect payment information to process your payment.
  • Shipping carriers (USPS, UPS, FedEx, DHL).
  • Shopify Inc., our e-commerce platform and marketing partner.
  • Order-tracking tools (for example ParcelPanel), which process order and shipping data.
  • Analytics and ad-conversion tools, including Google Analytics, Google Tag Manager and Google Ads.
  • Fraud-prevention, IT management, cloud storage and hosting providers.
  • Our affiliates or corporate group, with your consent, in connection with a business transaction, or to comply with legal requests.

Over the past 12 months, we have disclosed these categories of personal information: identifiers, commercial information, and internet or network activity information. We don’t use or disclose sensitive personal information to infer characteristics about you. These providers process data on our behalf under their own privacy terms and the relevant data-protection obligations.

Advertising Preferences

We may show you ads based on your interests, including through Google Ads. You can opt out of personalized advertising at any time through Google (adssettings.google.com) or the Digital Advertising Alliance (optout.aboutads.info).

International Data Transfers

Our company is based in Germany and the shop operates from the United States, where our warehouse and some of our providers are located. Your data may therefore be processed or stored in Germany, the United States or elsewhere. When data crosses borders, we rely on appropriate safeguards such as standard contractual clauses.

Data Retention

We keep personal information only for as long as we need it to fulfil your order, support you, meet legal and accounting obligations, prevent fraud and resolve disputes. After that, it is securely deleted or anonymized.

Security

We use reasonable technical and organizational safeguards, including SSL-encrypted checkout, certified payment processors and restricted internal access. We never store full card numbers on our servers. Even so, no method of transmission over the internet is 100% secure.

Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

  • Access / find out what personal information we hold
  • Correct inaccurate data
  • Delete your data
  • Receive your data in a portable format
  • Restrict or object to processing
  • Withdraw consent
  • Opt out of marketing
  • File a complaint with your local data-protection authority

To exercise any of these rights, email info@hartwellrose.com. We may first ask you to verify your identity. Because our company is based in Germany, residents of the EU/EEA can exercise their rights under the General Data Protection Regulation (GDPR).

California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect and why, to request its deletion, to opt out of the “sale” or “sharing” of personal information, and not to be treated differently for exercising these rights. We don’t sell personal information for money, but some advertising technologies we use (such as Google Ads) may count as “sharing” under California law. You can opt out at any time by emailing info@hartwellrose.com.

User-Generated Content

Any content you submit (such as reviews or comments) may be made public.

External Links

Our Site may contain links to other websites. We don’t control their content or privacy practices, so please read their policies before you share any information.

Children’s Privacy

Our store is not intended for anyone under 16, and we don’t knowingly collect information from children. If you believe a child has given us data, contact info@hartwellrose.com and we’ll delete it.

Complaints

If you have a complaint, please contact us. If you’re not satisfied with our response, you may have the right to take it to your data-protection authority.

Contact Us

Store: Hartwell & Rose
Warehouse Address: 3883 Wood Ave, Miami, FL 33133, USA

Email: info@hartwellrose.com
Phone: +1 424 432 4316
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
We typically reply within 24 hours on business days. Thanks for your patience!

You can also write to us via the contact form on our Contact page, or browse our FAQ page for fast answers to common questions.